people

Here are a few members of our team

  • Stephanie Catt

    Stephanie Catt

    KPMS Consultant

    Stephanie Catt

    Stephanie Catt

    KPMS Consultant

    An experienced project support and service delivery specialist, Stephanie has over 10 years experience in the managed print and document solutions industry. Confident in pressurised, time orientated environment, Stephanie ensures that Karlson customers are always well supported.

  • Christian Downes

    Christian Downes

    Director

    Christian Downes

    Christian Downes

    Director

    Experienced Partner with a demonstrated history of working in the information technology and services industry. Skilled in Managed Services, Sales, Managed Print Services, Business Development, and Sales Management. Strong professional graduated from Bishops Lea. Christian agreed to partner with Karlson from the outset and brought with him a vital skill set that would secure some important new business wins during the early stages of Karlson’s success.

    Along with Bill and Martyn, Christian’s initial focus was to develop the sales team and to generate further new business opportunity. However, Christian’s extensive knowledge and years of experience in the leasing aspect of the industry now provides Karlson with a strong commercial directorship. Global financial constraints have had a massive impact to the banking and capital finance businesses over the past 5 years. Christian’s database of knowledge in this field has been a key enabler towards building the right financial solutions for Karlson’s customers in order to navigate around and overcome these financial constraints and ensure our customers receive real value.

  • Tia O'Sullivan

    Tia O'Sullivan

    Service Administrator

    Tia O'Sullivan

    Tia O'Sullivan

    Service Administrator

    Tia began her career in print management working for a small dealer in Watford straight out of School. She spent seven years there, learning everything she could about print and document management, while increasing her experience of different contractual arrangements and processes. Keen to join an ambitious and growing business, she joined Karlson in 2013. Known internally as a service critical hub of information, she quickly became involved in almost every area of the business. From service billing and sales order processing to installations, contracts, training new staff, maintaining the service agreement system and invoicing the leasing companies – Tia does it all.

  • Trinity Seenath

    Trinity Seenath

    KPMS Consultant

    Trinity Seenath

    Trinity Seenath

    KPMS Consultant

    With a passion for building long standing relationships through exemplary account management, Trinity is an experienced project and business development manager with over 10 years of experience in managed print services and document management solutions. She is well known for her impressive track record of supporting clients across a multitude of sectors. Whatever a business needs, she helps clients transform their business environments through the provision of print and paper solutions specifically tailored for them, and always with an unwavering focus on reducing costs and optimising their productivity.

  • Mason Todd

    Mason Todd

    Consultant

    Mason Todd

    Mason Todd

    Consultant

    With seven years of experience in print and document management solutions, Mason is known for guiding clients towards the best print less, do more options for their business. Whatever the sector, Mason is quick to get to the heart of a businesses’ print and document management needs and particularly adept at helping clients to integrate the right solutions with wider IT transformation projects.

  • Martyn Kidd

    Martyn Kidd

    Managing Director

    Martyn Kidd

    Martyn Kidd

    Managing Director

    Martyn spent the early part of his career in a variety of photocopier and device sales roles with Agfa, Konica and finally Danka. In 2003 he and Bill Todd decided to strike out on their own and create a business which would do things a different way from the commoditised, product sales approach that was so prevalent in the industry at that time. The result was Karlson, pioneers of a service-based approach to print management and a commitment to bridge the gap between print hardware and IT.

    A key part of Martyn’s role is to manage Karlson’s hardware supply chain and he has built strong relationships at all levels within these companies, from UK sales and support teams to executive management.

    Martyn’s vision for Karlson was to fundamentally change the dynamics of the industry from installing hardware to developing the long-term service-based relationships which would deliver the best result for Karlson and its customers. Delivering this vision meant not just building a service mentality but backing it up with the IT and other skills needed to make it a reality. Now he believes customers at last have the ability to make a real and informed choice about their print strategy.

    From day one Karlson have deliberately employed people who are in tune with the philosophy of the founders and Martyn is quick to acknowledge that the success of the business to date is testament to the excellence of the team that he and Bill have built around them.

  • John Dixon

    John Dixon

    System Accountant

    John Dixon

    John Dixon

    System Accountant

    With a background in both the manufacturing and the service industries, John has worked for both multi-nationals and fast-growth SMEs, always in a financial management role. Increasingly his interests are in uncovering areas in the business process that could be improved by automation, systems integration and team collaboration.

  • Sheila O'Donoghue

    Sheila O'Donoghue

    Financial Accountant

    Sheila O'Donoghue

    Sheila O'Donoghue

    Financial Accountant

    With 20 years’ experience in finance operations, Sheila has worked in a variety of industries including primarily technology and media. Beginning in Accounts Payable, her skills have broadened significantly in the last ten years, which is why she’s such an important part of the Karlson finance team.

  • Vasco Hill

    Vasco Hill

    KPMS Consultant

    Vasco Hill

    Vasco Hill

    KPMS Consultant

    Starting in the commercial print sector Vasco has been an expert in high quality print solutions for 20 years. The head of photography and design studios, Vasco managed teams that produced catalougues and artwork productions, while also sourcing the best print suppliers for his clients. From the mid 2000s, Vasco made a concious decision to move to a customer-facing role becuase of the technical knowledge he could empart from his time on the production side of the industry. Working at the top of this field with global clients (in New York, Switzerland, Europe and the UK) Vasco then desired a career change. He joined Karlson in 2016, realising that the technology and document lifecycle knowledge he had gained at a commercial level was now accessible to everyday businesses. They would need help to make the right hardware and solution choices for their organisations and Karlson were already helping do just that.

  • Chloe Cupit

    Chloe Cupit

    Service Administrator

    Chloe Cupit

    Chloe Cupit

    Service Administrator

    Having completed a one year apprenticeship with the business, Chloe ensures Karlson customers recieve all consumables, parts and paper on schedule.

  • Rachel Phillips

    Rachel Phillips

    Marketing Manager

    Rachel Phillips

    Rachel Phillips

    Marketing Manager

    An experienced B2B public relations and marketing consultant, Rachel works closely with the Karlson Directors to help them craft and manage all of their print less, do more marcomms.

  • David Fisher

    David Fisher

    Professional Services Manager

    David Fisher

    David Fisher

    Professional Services Manager

    David is an expert Solution and Service Engineer with over 10 years experience in the print and document management solutions industry. He has worked with a wide array of manufacturers including Ricoh, Kyocera and Konica as both a technical specialist and professional services engineer installing and maintaining a wide range solutions including Equitrac, Papercut and Safecom.

  • Jeff Bowden

    Jeff Bowden

    Head of Service Operations

    Jeff Bowden

    Jeff Bowden

    Head of Service Operations

    Jeff has worked in the office equipment and managed print and document industry for 45 years. Starting as an engineer, then moving into service and regional team management; in the second half of his career Jeff has specilised in running service operations, first at Ricoh and for the last eight years at Karlson.

  • Tabasum Idris

    Tabasum Idris

    KPMS Consultant

    Tabasum Idris

    Tabasum Idris

    KPMS Consultant

    Tabs has been in the managed print and document industry for eight years. Beginning her career in pre-sales, she spent five years learning about the industry and becoming a real expert in the different solutions available in the market. She joined Karlson three years ago as a key part of their KPMS team, helping manage critical accounts and lead key clients toward their best print less, do more solutions.

  • Adam Sullivan

    Adam Sullivan

    Head of Sales

    Adam Sullivan

    Adam Sullivan

    Head of Sales

    With over 20 years experience in the Technology Sales industry, Adam is known for his strategic sales vision and ability to grow and develop successful teams. Ambitious for and skilled at managing culture change, Adam has quickly transformed processes and support systems in every business he’s been a part of.  Taking the lead, he helps refine and develop market offerings that will fast track his team’s success, all with an eye on challenging industry expectations and moving on from the status quo.

  • Billy Bassi

    Billy Bassi

    KPMS Consultant

    Billy Bassi

    Billy Bassi

    KPMS Consultant

    Billy started at Karlson as an apprentice, right out of University. Initially in a junior operations role, Billy was always attracted to the account management side of the business. Four years on, Billy now manages a significant customer account, while also assisting the directors and wider KPMS team to advise new clients on the best possible solutions for their business.

  • Steve Todd

    Steve Todd

    Director

    Steve Todd

    Steve Todd

    Director

    Steve brings a wealth of IT experience to the Karlson value proposition and as such embodies the Karlson philosophy of transforming the print industry.

    After working with IT services companies such as IBM PC pioneer suppliers Spartex, Managed Services companies such as SHL Systemhouse and EDS, Steve in 2000 co-founded ecommerce start-up GlobalServe, a web-based service approach that evolved into cloud computing. He also developed a deep understanding of the procurement and supply chain processes that underpin companies’ ownership of physical assets. After leaving Globalserve to set up on his own he was approached by the founders of Karlson to bring his IT consultancy background into the development of the Karlson approach to managed print services. Putting print and IT together created a new kind of business which is strongly differentiated in a highly competitive marketplace.

    Since joining Karlson in 2008 Steve has headed the strategy, marketing, channel side of the business and has been very close to a number of the significant customers wins over the past 6 years.

    Steve’s major contribution is challenging the standard practices of the marketplace, bringing a fresh pair of eyes to his fellow directors’ experience in the industry and drawing on his experiences in IT services. This is how Karlson can continue to enhance their differentiated approach in an increasingly competitive marketplace. By focussing on delivering sustainable long term value, Steve believes that not only can Karlson help our customers reduce costs and improve productivity; we can also help derive greater competitive advantage in their own respective markets.

  • Bill Todd

    Bill Todd

    Director

    Bill Todd

    Bill Todd

    Director

    Bill co-founded Karlson having worked in sales and sales management for Konica and Danka for several years. During this time copier and printer technology had become more and more digitalised and it was becoming very much an IT commodity rather than the traditional office facility.

    Watching this evolution unfold was the catalyst that inspired him to develop a new way of providing print technology to businesses. He had a vision to provide a ‘’software driven, supported by hardware’’ approach, with a managed service wrap around. He believed this would leverage a higher level of conversation with clients and generate bigger and better opportunities for them to save money and increase productivity.

    His relationships within the industry gave Karlson a strong foundation to pilot and prove this new way of thinking and since then Karlson has employed a number of key individuals that have inspired further development of this strategy. Bill’s work in the field with the Karlson team now provide new and existing customers with a dynamic and consultative approach to maximising the potential benefits of Karlson’s solutions.

    Bill considers that Karlson’s success is down to their focus on recruiting and deploying the very best blend of internal and external expertise. It is this, along with a continuing focus on remaining manufacturer agnostic that ensures Karlson can always provide their customers with the solution that is right for them, something which is often in contrast to the rest of the industry.

  • Darren Kidd

    Darren Kidd

    Technical Services Manager

    Darren Kidd

    Darren Kidd

    Technical Services Manager

    Darren has 20 years of experience in the print and document management industry. Starting as an engineer for Danka, Darren moved to Karlson to help them set up their engineering division.

  • Magdalena Pyrc

    Magdalena Pyrc

    Finance Asisstant

    Magdalena Pyrc

    Magdalena Pyrc

    Finance Asisstant

    Magda has three years of experience in financial administration roles. She is fluent in three languages, thrives in busy working environments and always remembers that any business transaction is also a human interaction, making her customer service skills exemplary.

  • Tobin Jones

    Tobin Jones

    Director

    Tobin Jones

    Tobin Jones

    Director

    With a background in fast growth SME’s and international businesses, Tobin brings over 25 years of top tier finance experience to Karlson. As such, he is perfectly aligned with Karlson’s overarching mission to transform the print industry.

    Following a varied career, Tobin is used to dealing with overseas jurisdictions, including the US and sub-Saharan Africa. As well as working on infrastructure projects and dealing with various international tax jurisdictions, Tobin enjoyed setting up back office functions and systems for businesses both in the UK and overseas. In a previous CFO role in a start-up private security company, Tobin helped raise finance and develop internal finance and administrative teams. In under three years the company turnover grew to $50 million per annum, and a total of over 500 employees.

    Together, Karlson and Tobin will continue to enhance Karlson’s differentiated approach in an increasingly competitive marketplace, by focussing on delivering sustainable long term value to their customers.

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