IT-tile

Integrated IT Solutions

Karlson can extend the scope of its core MPS services to encompass wider IT Managed Services or as required we can also deliver these on a standalone basis.

Karlson has created a service that is designed to provide organisations, large or small, with internal or external IT resource, access to ‘on-demand’ or “contracted” managed IT service – without the traditional overheads associated with permanent headcount or a hybrid of both.

Karlson guide businesses painlessly through the process of implementing new and supporting current technologies leveraging our in-house expertise wherever applicable.  We would also work in partnership with your incumbent suppliers and your own internal resources. The objective would be to optimise IT processes across the business and help navigate your organisation to the potential benefits offered by our Enterprise MPS blueprint.

Whether you require discreet hardware, software, project and support services, complete turnkey solutions and or general IT consultancy – we can help.

Karlson offers a range of project based and general Managed Services.

  • Integration of additional service over and above Primary and Expanded offering, including:
    • On premises or cloud based solutions
    • First level end user helpdesk
    • Content, data & communication management services
    • Deskside support services
    • Server and office application management
    • Refresh and upgrade services
  • With Karlson partners, or leveraging incumbent service providers
  • Workplace Technology provision/supply
  • The industry’s first Predictive Support option:
    • 24/7 predictive monitoring of services, devices, core servers and network infrastructure,
    • Automated ticketing solutions from predictive monitoring systems,
    • Optional customer help-desk systems integration,
    • Best in class ITIL Foundation Support Centre,
    • Full ISO9001, 14001, 20000-1 and 27001 certified,
    • Online portal access for anytime service interactions with “see what we see” reporting dashboards,
    • Online “at-a glance” analytics for up to a billion devices,
    • Full integrations with expert field service resource.
  • Integration of additional service over and above Primary and Expanded offering, including:
    • On premises or cloud based solutions
    • First level end user helpdesk
    • Content, data & communication management services
    • Deskside support services
    • Server and office application management
    • Refresh and upgrade services
  • With Karlson partners, or leveraging incumbent service providers
  • Workplace Technology provision/supply
EMAIL US NOW

For more information please contact us